I cannot say enough about the customer service and quality of Coop I have experienced with Carolina Coops. I had a unique experience, and what could have been a disaster was turned into an amazing experience and that required a specific attention to customer service.
My coop was ordered about 8 months ago, and because of their extraordinary popularity, I had to wait for manufacturing and delivery across the country in California. The coop was manufactured on the schedule they provided, and then shipped to me by a ground carrier. My family and I were extremely excited once the coop was to arrive, but when that did happen, the pallet that the kit was on appeared damaged and the shipping company recommended that I don't accept the damaged delivery.
My family and I were pretty crushed that we had waited for this awesome coop for so long and I called Carolina Coops and was pretty upset. Matt actually called me back personally, left me his cell number, and said that he had to check on some things and would get back to me. It turned out that their custom coop guys were not too far away in Southern California, and Matt made arrangements for them to drive up to the shipping depot, check on the contents of the palate, take the palate themselves and deliver it to my house, and build the coop themselves. There were a few items that were missing from the pallet having fallen over during shipping, and their team ran to Home Depot and sourced the missing material and built the coop themselves in hours. We were AMAZED!
Our coop is awesome and I could not be happier with Carolina Coops, and recommend them unconditionally!