Customer Service -

First and foremost, we pride ourselves on good old customer service. You can’t do anything well without putting your whole heart and soul into it, this we know for sure. This is what sets us apart from the others!

We still believe in one-on-one customer service and working with our customers to get them exactly what they want.
We listen to our customers. Read our testimonials.
We are ALWAYS here to help. There is no paid call center so you don’t have to go through a frustrating automated system to speak to a human. Just call us! We will answer or call you right back. Always!
We offer FREE local site visits and are available to visit via SKYPE, Facetime, or Duo for our customers that are not so local.
FREE custom coop quotes/proposals.
We are always available via phone, text or email, there’s no automation, only real Carolina Coops employees to talk to.
We offer virtual “Shop Visits” to see our product and how we operate, or to check in on your project!
We stand behind each and every coop we build.
Email anytime at service@carolinacoops.com
Call or text anytime 919-794-3989

We have designed and created a very secure, aesthetically pleasing, high-functioning chicken coop. It requires little to no maintenance, is weather proof, self-contained, and is easy to access. Functional farming at its best!

We LOVE animals! They are part of our family in every aspect of life. We also LOVE building! Bringing the two together has made this a dream job for us at Carolina Coops.
We have been consistently designing and building custom coops for more than 10 years. Each year, we are building more coops, designing more elaborate coops, and growing our shop and employee base.
Our coops are proudly manufactured in the USA. We believe in employing local families and supporting domestic manufacturing of all of the materials we use.
Our signature deep litter bed in the henhouse excuses you from cleaning your henhouse except for one time per year, if that.
Our runs are completely covered, keeping your hens dry and happy and significantly cutting down on food waste.
Ventilation – We offer tons of ventilation in our coops. This is crucial to the health of your chickens.
We use only premium quality commercial and residential grade materials.
We have created a very secure, aesthetically pleasing, high-functioning, weather proof, self sufficient, easy to access chicken coop that is built to last and is will provide great pleasure in raising your backyard flock for many years.
Our coops come unassembled and are great if you’re handy and have the common tools, but don’t have the time or advanced tools to take on a project like this from scratch. We have taken out all of the guess work, design, and large tool work out of building your coop for you. All you need is a few common hand tools and some elbow grease.
Carolina Coops suggest having as much space as possible for your flock, although you can keep a very happy flock in a small space easily, if you are set up properly. We are always here to help you get set up for a successful flock. From resources, livestock, the coop, accessories, yard surveys, to gardening with your chickens – in person, or via Facetime, Duo, or Skype – we can help!
Most of our clients are new to chicken keeping, so we enjoy getting folks started on the right path to raising chickens easily, successfully, and enjoyably.
We accept many forms of payment and offer payment plans.

     Excellent  
     Based on 28 reviews 
    
 
 
   
 
 
        
   Jeffrey Taraboulos 
 August 3, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. I am not a person to give a ton of reviews but in this particular situation, one is warranted. We are so happy with how beautiful and how well made our coop is. The coop is so beautiful that people have come to our house to take pictures in front of the coop for special occasions such as birthdays and weddings.

I ordered the 6-foot by 24-foot American Coop in August of 2020 and after they built it and brought it down they installed it in late December of 2020 finishing the project on New Year’s Eve. What an amazing experience this has been from the initial sale where I knew nothing about coops to getting information in between to prepare my site to the installers that came to install my coop to seeing the end result. It is hot, humid and there is a lot of rain here in Florida and 8 months later, not a single thing has deteriorated, warped, come loose, broken, or even appeared aged. The quality of these coops is unparalleled. Its so strong you can walk on the roof. We had started with a small coop we ordered online from tractor supply and you can totally see the difference. That other coop is completely falling apart. You can tell this coop will be around for a long time. My chickens are so happy in this coop that if for some reason I can’t let them out to free-range on a particular day they are perfectly happy.

The industrial hemp bedding inside the coop is amazing. There is absolutely no smell and it does not need to be changed for a year or more.

Everyone that works at Carolina Coops is so friendly, knowledgeable, patient, has great customer service skills, and are really helpful. I highly recommend this company for anyone looking for a coop. Its worth every dollar to work with them. I am trying to figure out what I can add to my coop because my experience was excellent and I want to work with them again. As someone else said these people love what they do and it really shows.
  
 
       
   Adam Lowenstein 
 June 2, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. I cannot say enough about the customer service and quality of Coop I have experienced with Carolina Coops.  I had a unique experience, and what could have been a disaster was turned into an amazing experience and that required a specific attention to customer service.
My coop was ordered about 8 months ago, and because of their extraordinary popularity, I had to wait for manufacturing and delivery across the country in California.  The coop was manufactured on the schedule they provided, and then shipped to me by a ground carrier.  My family and I were extremely excited once the coop was to arrive, but when that did happen, the palate that the kit was on appeared damaged and the shipping company recommended that I don't accept the damaged delivery.
My family and I were pretty crushed that we had waited for this awesome coop for so long and I called Carolina Coops and was pretty upset.  Matt actually called me back personally, left me his cell number, and said that he had to check on some things and would get back to me.  It turned out that their custom coop guys were not too far away in Southern California, and Matt made arrangements for them to drive up to the shipping depot, check on the contents of the palate, take the palate themselves and deliver it to my house, and build the coop themselves.  There were a few items that were missing from the palate having fallen over during shipping, and their team ran to Home Depot and sourced the missing material and built the coop themselves in hours.  We were AMAZED!
Our coop is awesome and I could not be happier with Carolina Coops, and recommend them unconditionally!
  
 
       
   Doug Banks 
 April 30, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. I am thrilled with “Chick Mahal” the name of our marvelous Carolina Coop. My birds love it and we are getting wonderful production from them daily.

The assembly was virtually perfect. The only mistake made was the Human Door firring strips to hold down the hardware cloth were cut backwards. The long sides were too long, and the short sides were too short. Also, two of the Rafter separators were marked incorrectly, but it was easy to solve both problems.

I chose to use screws instead of nails for all of the nails you sent, and I would highly recommend that you switch even if you have to charge more. I don’t hammer a lot, and driving screws was easier on my arms, and much less destructive to the coop! I did wear out the square drive bit you sent, but that may have been due to my not pushing hard enough. I do prefer the new star screws that are out there now, and I wouldn’t have minded paying a little extra for those either.

We attached our coop to an existing run leaving the run end open. Attached are some pictures. We also attached our temporary coop to the run to use as a Broody coop when we are ready to hatch some chicks.
  
 
       
   John Cockerham 
 April 24, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. We purchased this American coop because we liked to design and features. I am very happy with the end results but it took a lot of effort on our part to get it there. I found several of the pieces provided were made from inferior quality/grade wood.  We decided to go with a natural wood  finish so I had to sand numerous pieces to get them smooth enough and to remove the ink stamping used by the lumber mill before I could apply the finish coat. At least three of the wood pieces were so rough I had to reproduce these parts using better quality wood.  I also found the assembly instructions, nearly 300 pages long,  vague in places and referenced pieces that were hard to identify because many of the pieces were not numbered. A simple arrow pointing to where a specified clearance should be would have greatly helped.  I enjoyed assembling this coop and with some unexpected extra effort for a coop at this price point I am pleased with the outcome. It is a beautiful coop but I would not recommend it to someone that has limited building and finishing skills.
  
 
       
   Sally Woods 
 April 22, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. I just wanted to send a note of thanks for this fantastic Carolina Coop.   I researched 3 years for a coop that would:
1. Keep my chicks safe from predators
2. Would aesthetically blend on our property
3. Stand the test of time
4. Be low maintenance
Carolina Coops checked all the boxes. I finally made my decision then COVID hit along with delays.  It was well worth the wait!
Big shout out to Sean and Adam for their professional install 2 days before Christmas!!
I am very excited for my baby chicks to arrive next week.
I have attached a few pictures of the finished coop.  As you can see I have set up the hen house as a brooder.

Thanks again for a wonderful coop!

Sally
Hahira, Georgia
  
 
       
   Fishinmatt Ryan 
 April 1, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. I went to Youtube a few years ago in hopes of getting ideas to build my own backyard coop.  While browsing, I came across Matt's videos showcasing his coops...  Carolina Coops design & size was exactly what I was looking for... After going to a few lumber yards and hardware stores to price materials so I could try to copy the "American Coop", I realized that Carolina Coops' prices were close to what the cost of all the material would have cost me if I were to source it all myself!  - In fact, I think I saved money when you consider how many trips to the hardware store you would have had to make when you either didn't buy enough of something, or realize you need something half way through that you didn't think about getting!

My 6'X12' American Coop came in a kit (palletized) with most of the walls and gables assembled, and all of the other pieces pre-cut & drilled w/ pocket holes...  All I had to do was paint and assemble it using the easy to follow instructions...  I had a VERY MINOR issue with some of the lumber, however Matt and Ingrid worked with me and sent me new pieces immediately.  I was very happy with their patience and high level of customer service!

Carolina Coops earned my business from watching Matt's Youtube videos and seeing how he has dialed in his design to be attractive - yet cost effective AND tailored to the needs of the chickens being their top priority!

You can tell Matt, Gnon, Ingrid, Mackenzie, Evan and the rest of the Carolina Coops team care about their customers as well as the health and safety of our chickens!  Their attention to detail and customer service are bar none!   THANKS AGAIN!!! -

I HIGHLY RECCOMMEND CAROLINA COOPS!
  
 
       
   Brad Phiel 
 February 3, 2021.
 
 
 Trustindex verifies that the original source of the review is Google. We shopped for a coop for about one year and are
  
 
       
   Levi Norman 
 October 27, 2020.
 
 
 Trustindex verifies that the original source of the review is Google. You want to get in on the chicken game? There's a lot to learn, BUT having said that, the best thing you could do for yourself and your chickens is start with the right coop. Without question, Carolina Coops has that part covered. We had a coop before we got this one in Dec '18 and that other coop nearly cost us the joy of having chickens. It was wrong by design, hard to use, and frankly not safe for the birds. By contrast, Carolina Coops will guide you towards the right coop, one that is safe for the birds, built in a way to last for years to come, and can be as feature rich as you want. For instance, we just added the rain barrel system to make watering a no brainer. And we are not done enhancing it; the coop literally becomes a hobby unto itself. Matt and his team will guide you, answer all your questions, and still be there post the sale to continue to educate you, guide you, and answer your questions. If they don't know the answer, because really they're there to help you get the infrastructure part right, they'll connect you to someone in their vast network that could answer your other questions around health, etc. Again, you want in on the chicken game? Carolina Coops is where you start.
  
 
       
   Jeff Kong 
 October 16, 2020.
 
 
 Trustindex verifies that the original source of the review is Google. My family had been discussing raising backyard chickens for a few years now and we finally decided to give it a go this past spring. Knowing little about it, we turned to online sources for what information we could gather, including buying a coop. After starting with another manufacturer's "high-quality" coop that overpromised on capacity, I eventually ran across Carolina Coops and found their YouTube videos and the information they provided to be invaluable. I was impressed by the quality (and size!) of their coops and realized that you get what you pay for - a coop from Carolina Coops is about as deluxe as you can get! It may have cost 3-4 times as much as the other coop I started with, but it's easily 20 times better.

Assembling the coop was fun and educational as well (it felt like building a barn), and it helped me understand how incredibly sturdy a structure it is. I have no doubt that my chickens are quite happy and safe. Also, Carolina Coops’ customer service and chat support are top notch, with friendly advisors who are very helpful and who have always provided me with sound advice!

I'd highly recommend a coop from Carolina Coops if you want a lovely home for your chickens that will last for many, many years and that will help keep them healthy and happy!
  
 
       
   william grant 
 October 5, 2020.
 
 
 Trustindex verifies that the original source of the review is Google. My name is Bill Grant and I am a builder in North Atlanta, Dunwoody.  Very large and finely detailed homes are our specialty.

I keep chickens and decided I needed a larger and better coop and run.  While researching the design I ran into Matt and Carolina Coop online.  Initially I was going to copy his ideas in my design and build it myself.  The more I looked the more I realized that Carolina Coop builds Chicken Coops like cabinets.  Perfect and refined in detail and features.  The more I investigated my conclusion was that, while I could build it for a little less money what I built would not be as good as what Carolina builds.  I ordered a 8’ x 6’ Carolina Coop with an 8’ by 14’ run, board and batten with everything but the cupola.  (still would like it better with the cupola but got out voted).

Well, a 4,000 lb. pallet showed up in front of my home in a tractor trailer – fortunately, I own a Bobcat so I could get it off the truck and up the drive to the house.  We unpacked it and unfortunately, given there was no big access to the site, we had to carry each piece to the back by hand.  Not difficult as we have lots of hands.

With my two superintendents we set out to assemble this monument.  We had prepared the foundation in advance, so the sole task was to set up the coop and run.  Everything was numbered and the directions were perfect.  Clearly, it had been assembled in the shop when built, so everything fit perfectly - like furniture!    Took us two days to put it together.  My guess is if we did it again, we could do it in a day.  Beautiful!

I have only made two changes, we repainted the board and batten in a contrasting colors and installed two perches in the run three feet off the ground.  The balance is as delivered.  If I ever get another coop It will be from Carolina Coop.  They are the best.

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