We are a family owned business with customer service being our top priority! Since the COVID-19 pandemic began, we have been experiencing an overwhelming increase to the number of emails and calls we receive. As we try to catch our breath, we greatly appreciate your patience. We hope the following might answer some of your commonly asked questions in the meantime.
How do I order a chicken coop?
Due to the sheer volume of requests, the best way to order any of our chicken coops is to call us at (919) 794-3989. If you don’t get through right away, please try again. We want to help!
The total is cost without shipping or turn-key delivery and assembly options.
How do I order a custom coop or custom options not shown on the website?
You can call us at 919-794-3989 and detail what you are looking for. Just let us know if you want a custom coop built or if you’re just looking for options that you don’t see available for the coop you want. If you want a duck coop, rabbit coop, or a goat house, we can do that too!
You can also mail us at email@example.com but be advised that we are getting hundreds of emails daily and calls to us are always best.
Will you ship to me? Where can I find information about Shipping and Freight?
Yes, we ship any place in the world where freight can be received.
Visit the shipping page on our website for a comprehensive overview.
What is the approximate wait time to receive my coop?
Our current lead time is about 23-25 weeks for production to ship coops. (Thanks, pandemic!) We do have an expedited build schedule, available by request and subject to availability and upcharge.
Do you share building plans for your coops?
No, at this time we do not offer DIY plans for our coops. But as our owner Matt always says, “if you’re not going to buy one of our coops, we hope you copy it!” We carry an array of accessories that may aid in your coop build. Those can be purchased from our website.
When will your out-of-stock products be available for purchase?
This is a tricky one to answer, as things are not business as usual right now. At this time, we’re expecting early-to-mid-June for most of our shipments.
However, we won’t consider those products available for purchase until the containers are received at port stateside. If there is a specific product you’d like to be put on a waiting list for, please send us an email at firstname.lastname@example.org or text us at (585) 944-0108. Include your name, item(s), quantity, and preferred way to be contacted. We’ll make sure you’re the first to know when that item is available for purchase. We will not be taking pre-orders, or payments over the phone.
I'm ready to order my coop right now. What should I do next?
Call us! It’s our favorite way to be contacted, and the fastest way to get through to us. We can be reached M-F from 9am-5pm EST at (919) 794-3989. If the line is busy, we suggest that you please try again. It might be faster than waiting for a voicemail to be returned.
What do I need to do to prepare for my coop?
The most important preparation for your new chicken coop is making sure the ground is level where you plan to place it. If it isn’t level, the doors won’t close properly and you can run into problems with assembly.
It’s not necessary to build a base for your coop as the bottom lumber is pressure treated. However, it’s not a bad idea to do so, especially if you need to make the ground area level to build a base.
You also need to ensure there is proper drainage and the chicken coop won’t be placed in a low lying area. You don’t want to have a flooding issue with your chicken coop.
Also, check for tree clearance and any other objects that may be in the way of where you are placing your coop. This is especially true for turn-key or roll off delivery services.
Another thing to consider when you are figuring out where to place your chicken coop is to take into account the egg hutch when measuring, which makes the overall width 16.5 inches wider*. (*for a coop with a single egg hutch, egg hutches on both sides it will be 33 inches wider)
Lastly, please check on any town, city, or county ordinances where you live when it comes to your new chicken coop. Some places have restrictions on how many chickens you can have (which may play into which coop you get or need), some have set back requirements from either the house, the street, or both, and some places require permits for chicken coops.
Can I put together the chicken coop myself?
Our chicken coops are shipped out in panels and everything is labeled. You are given all the screws and hardware you will need to assemble it. The pocket screw holes will already be there on the walls.
The instructions will be emailed to you in a downloadable PDF. You will need two people when placing the walls. The time it will take depends on your skills. For most DIYers it takes a weekend to build and a weekend to paint.
We recommend painting or staining it after the build, because all the parts of the coop are labeled for assembly. (for staining and painting, simply sand any labeling off the wood)
What if I run into a problem or have questions assembling my coop?
We try to always be available for our customers. You can either call us at 919-794-3989, or email us, or use the chat box on our website. If we don’t answer right away, someone will get back to you as soon as possible.
If you have a question related to service, please email email@example.com.
This didn't answer my questions. Can I talk to someone?
Yes! Please call us M-F from 9am-5pm EST at (919) 794-3989. We’d be happy to answer your questions over the phone. We tried to anticipate answers to questions of all kinds on our FAQ page, and recommend you start there. It’s usually the quickest way to find what you’re looking for!
We’re excited to work with you—until then, wishing you and your families the best!